Is pricing over the phone good service?

Yesterday I had a tree service come out to my home, they gave me a price on the phone for what they said they would do for me, which I thought was a fair price for their service. When they arrived they found reasons that the price could not be honored, as a business owner I understood their position and the reasons they could not, but it did not stop me from being upset, that I had counted on that price.

The call taker was not the same person that saw the tree issue on site, I truly understood that the tech on site found things with my tree, I did not even realize with a tree and what he said, did make sense, but I was very disappointed when the price changed then what my expected amount was planned to be.

Pricing over the phone is dangerous for everyone involved in some fields of work . The only guaranteed way to get a true price in some fields of work is for the expert you want to hire, to see, feel and hear it and be able to give a true price. I really would have rather had the tree company tell me that upfront without a price and then I would not have expected one thing and got another.

This insulates why in my business we don't price over the phone, we don't want to miss-communicate our great service with the right price the first time. We want people to be happy with our service not discouraged because the price changes.

Can water leaks wait?

Interesting, today, I got a phone call asking can the leak in my water heater wait until I get home from work tonight. It sounded like it was leaking pretty good. I wished I could tell him yes, but without being able to turn the water off and draining the water heater, there is no telling how bad the water leak will be by the afternoon or how bad the water damage will be.

Water leaks can come on very fast and they never come at a good time, this man could not miss work, his water heater valves were broke, he had no choice but to leave it leaking and meet us after work today.

Don't let this happen to you or anyone you care about. Water damage can be stopped, watch your plumbing, have your plumbing inspected yearly. All plumbing will fail, it is just a matter of time. If good quality parts are used and maintained you can avoid water damage and the aggravation of water leaking when it is expected.

Find a plumber you can trust with smaller planned jobs and if you ever get a bigger water emergency, you will be very confident in who to call to help you, when you need it.

Pass It On!!!

Have you noticed the companies that really care about their longevity, offer the best service they can these days?

They understand that most people are stressed about many things in life and they are trying to do all they can to help offer the best service they can these days to help everyone. Thank them for all they do, service people have a lot to do these days, however are also making the least they have ever made at the same time.

May I suggest when you see or receive great service, thank the person or company for providing it to you, let them know how great they are, they deserve it. Pass it on!!!

Not Getting Hot Water?

Cold weather got you down? Hot water not the same? Even when we are trying to save money, it is important to know how your water heater is performing, you can save money with your hot water heater and keep the hot water flowing, too?

Cold weather makes your water heater work harder, servicing the water heater can help keep your hot water flowing through these cold times, not to mention it is recommended by every water heater manufacture to keep every home safe from damage. Tired of replacing your water heater? Water heaters will last longer with proper annual service. It is important to have your favorite licensed plumber inspect and flush the water heater every year, so it will perform better. Water heaters are an appliance and need service regularly to perform the best they can.

Just as when you replace an older refrigorator, utility bills will go down, the same with a newer effcient water heater. Save money today on your monthly bills, by updating your water heater.

Water heaters now come with many choices depending on if you want to use solar hot water heaters and have the sun to heat your water for free, or use tankless water heaters, so you don't heat water all day when it is not in use. I recommend to find a very experienced licnesed plumber to be sure you get what you want from your water heater and utility bills.

Still have questions about hot water? See http://www.benfranklinplumbingaz.com/ to learn more about todays choices in water heaters.