Is pricing over the phone good service?

Yesterday I had a tree service come out to my home, they gave me a price on the phone for what they said they would do for me, which I thought was a fair price for their service. When they arrived they found reasons that the price could not be honored, as a business owner I understood their position and the reasons they could not, but it did not stop me from being upset, that I had counted on that price.

The call taker was not the same person that saw the tree issue on site, I truly understood that the tech on site found things with my tree, I did not even realize with a tree and what he said, did make sense, but I was very disappointed when the price changed then what my expected amount was planned to be.

Pricing over the phone is dangerous for everyone involved in some fields of work . The only guaranteed way to get a true price in some fields of work is for the expert you want to hire, to see, feel and hear it and be able to give a true price. I really would have rather had the tree company tell me that upfront without a price and then I would not have expected one thing and got another.

This insulates why in my business we don't price over the phone, we don't want to miss-communicate our great service with the right price the first time. We want people to be happy with our service not discouraged because the price changes.